Refund Policy

Policy explanation - Documented standard: gocontigo provides customers 30 days after receipt to ask for either a return or an exchange.

Return destination

836 Robertson Rd, Columbia, Kentucky, 42728, United States

Return shipping responsibility

Policy in practice - Direct review: Return postage is the responsibility of gocontigo, whether the request is discretionary or results from damage, a defect, a wrong item, or an incomplete order.

Cancellation before shipment

Service approach - Measured approach: Orders can be canceled while they remain unshipped, whereas shipped orders must be handled under this Refund Policy.

Return eligibility

Order guidance - Consistent practice: To qualify, begin the request within 30 days and keep the order record together with all components that arrived with the item.

Process clarification - Concise requirement: Customized items, clearance and Final Sale goods, gift cards, and opened products of an intimate or hygiene-sensitive nature are excluded from discretionary returns.

Plain-language summary - Focused approach: Quality and fulfillment problems—including damage, defects, wrong items, and missing items—remain eligible for the remedies required by this policy.

Refund method and timing

Process overview - Everyday commitment: We issue the approved credit to the payment method used for the order within 5-10 business days after return processing.

Exchange requests

Customer outcome - Customer-ready summary: Where stock permits, an eligible return may be resolved as an exchange requested within 30 days of delivery.

Store contact information

Policy detail - Operational rule: gocontigo handles questions about this page through the contact details below.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigogaren.shop

Phone: 512-797-4842

Physical and return address: 836 Robertson Rd, Columbia, Kentucky, 42728, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).