FAQ

Which cleaning and safety directions apply?

Order guidance - Customer-ready summary: Follow the care, material, temperature, component, and safety instructions for the specific bottle, mug, tumbler, lid, or accessory.

How quickly will returned funds be sent?

Customer information - Support-oriented service: The original payment method is credited within 5-10 business days after receipt and processing of an approved return.

What delivery schedule should I expect?

How this rule works - Direct support: Processing normally takes 1-2 business days, followed by an estimated 4-6 business days of carrier transit.

Can a delivered item be returned or exchanged?

How we apply this - US-focused review: Eligible items may be returned or exchanged for any reason within 30 days after delivery, and gocontigo pays approved return shipping.

What are the support contact details?

Practical detail - Customer-first information: Email support@gocontigogaren.shop or call 512-797-4842 Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

How can I follow my shipment?

Policy explanation - US-focused response: Yes. A tracking number is provided after carrier acceptance so the shipment can be followed.

Which locations can receive an order?

What to expect - Structured commitment: The store serves US addresses only. Customers pay no standard-shipping charge on a US purchase.

What happens if I request cancellation after shipment?

Applicable procedure - Consistent review: Yes, before dispatch. Once shipped, the purchase proceeds through the return terms in the Refund Policy.

Customer service contact

Service approach - Store-specific expectation: Requests connected with this policy are handled by gocontigo using the details listed here.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigogaren.shop

Phone: 512-797-4842

Physical and return address: 836 Robertson Rd, Columbia, Kentucky, 42728, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).